Guests ask, the right team answers
Requests from guests, to the right team at once
Towels, room service, a late checkout or a broken shower: guests ask in the shoutME app or on the room tablet, and it goes straight to the team that handles it.
Why it matters
No phone calls
Requests arrive written down, never lost.
Room service
Orders go to the kitchen and charge to the room.
Time to respond
See how long requests take, by team.
Members too
Gyms and venues take requests the same way.
Service requests
How it works
- 1Guests askIn the shoutME app, on the room tablet, or at the desk.
- 2It's routedTo housekeeping, the kitchen or maintenance, by what's asked.
- 3Done and chargedThe guest is told, and anything chargeable goes on their bill.
Capabilities
Everything Service requests does
Ask from their phone
- Guests and members request things in chat or by QR code
- Common requests with one tap
- Requests from room tablets
To the right person
- Sent to the department that handles it
- Response times tracked
- Escalated when they wait too long
Done and noted
- The guest told when it's done
- Charges added to their bill if needed
- Every request on their record
Connected
Works with the rest of your business
Service requests isn't a separate app. It shares one record with everything else, so nothing needs copying across.
Built for
Made for businesses like yours
Classes and membershipsStays and rentalsEvents and tickets
Questions
Questions about Service requests
In chat, by scanning a QR code in the room, or from a room tablet.
Your business, running on one platform
Set up in a day, and run your first location free, for as long as you're on shoutME.
- Free for your first location
- Every core feature included
- Set up in a day