Every chat with every customer
One inbox for every customer chat
Messages from the shoutME app land in one inbox your team shares, with each customer's orders and bookings beside the chat.
Why it matters
Shared by the team
Everyone who should can see and answer.
Context beside it
The customer's record, orders and bookings next to the chat.
Drafted replies
AI drafts answers to common questions for you to send.
Private
Chats are encrypted on the way to your business.
Inbox
How it works
- 1Customers message youFrom your shoutME app page, an order or a booking.
- 2Your team answersAssign chats, add notes, use saved replies.
- 3Act from the chatBook, take an order or send a payment link without leaving it.
Capabilities
Everything Inbox does
Every chat in one place
- Messages from the shoutME app, your website and links you share
- Shared by your team, with who's answering
- Assign, tag and close conversations
Answer faster
- Saved replies for common questions
- The customer's orders and bookings beside the chat
- Send menus, payment links and bookings in the chat
Private by design
- Chats encrypted end to end
- Only the people you choose see the inbox
- Every reply shows who sent it
Connected
Works with the rest of your business
Inbox isn't a separate app. It shares one record with everything else, so nothing needs copying across.
Built for
Made for businesses like yours
Counter salesFood serviceAppointmentsClasses and membershipsStays and rentalsEvents and ticketsJobs and trips
Questions
Questions about Inbox
From your page in the shoutME app, your website's chat and links you share, all in one inbox.
More in Customers
Everything in CustomersCustomer recordsOne record per customerMembershipsPlans that bill themselvesOffers and discountsPromotions, coupons and discountsLoyaltyPoints, stamps or cashbackGift cardsGift cards and vouchersReviewsHear from customers after every visitCampaigns and remindersThe right message, to the right customers
Your business, running on one platform
Set up in a day, and run your first location free, for as long as you're on shoutME.
- Free for your first location
- Every core feature included
- Set up in a day